Elegant restaurant terrace under parasols
Table set for an event in an elegant room
Restaurant dining room with palm trees and chandeliers
Avenue of arches in a garden in Africa
Wine cellar corridor in a luxury hotel
Sun loungers and parasols by a swimming pool
Café tables opening onto the terrace
Wine cellar corridor in a luxury hotel

Customer Experience : We create experiences and train the teams that make them possible.

Customer experience consulting for high-end hotels, brands and venues: service quality audit, team training and service standards, wherever you operate.

International support
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Quality & Service Standards

For hospitality and premium service professionals

Elevating service culture standards, wherever your teams are based.

Amani Privée supports service establishments and brands in creating coherent, elegant and lasting experiences, wherever you are.

We work with professionals who want to structure their service, train their teams and deliver an experience that meets the expectations of demanding local and international clientele.

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Luxury hotel illustrating high-end customer experience
Excellence & Hospitality

Documentation

Our consulting brochure

Explore our audit, training and strategic advisory services for hospitality professionals in detail.

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The Stakes of Customer Experience

In many establishments, the product is quality, the setting is refined, the intention is there.

Yet the experience lived by the customer remains inconsistent.

The challenges are often the same

A lack of clear, shared standards

Motivated teams but poorly supported

A service dependent on individuals rather than a structured framework

Difficulty meeting the expectations of an international clientele

"

Service should never be left to chance.

It is conceived, built and passed on.

Our Vision of Customer Experience

"

At Amani Privée, service quality is far more than a warm welcome.

It is a signature, a kept promise, a lever for differentiation and profitability.

We champion an approach

01

Human and elegant

Excellence is not measured in stars alone. It is felt in every interaction, every attention given to the client, every sincere smile that makes the difference.

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02

Aligned with local cultural realities

Every market has its codes, expectations and sensitivities. We adapt excellence standards to the cultural specificities of Senegal, Congo Brazzaville and Europe.

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03

Inspired by international standards

Our expertise draws from the best practices of luxury and high-end hospitality worldwide, to offer your clients an experience on par with the greatest establishments.

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Our role is to help professionals create an experience that is fluid, consistent and memorable.

From the first contact to the lasting memory left after the client's departure.

Let's bring this vision to life together

Our Consulting Programmes

01
Details

Service Quality Audit

A comprehensive diagnosis to understand what works, what holds back and what can be optimised.

  • Customer journey analysis
  • On-site or remote observation
  • Assessment of existing practices
  • Concrete and actionable recommendations
02
Details

Training & Upskilling

Training tailored to local teams and field realities, with follow-up at no additional cost.

Topics covered

  • Reception and professional posture
  • Communication and customer relations
  • Managing demanding clients
  • Attention to detail and service consistency

Training formats

In-personRemoteHybrid

For hospitality and restaurant establishments, we strongly recommend that part of the training is delivered in-person.

Because service quality is a continuous journey, we stay in touch with our clients to ensure their service remains up to the standard they wish to project — at no additional cost.

03
Details

Service Standards Creation

We help establishments establish a clear and lasting framework.

  • Defining hospitality and service standards
  • Creating service scripts and rituals
  • Harmonising practices
  • Passing on to teams and managers

The objective

A consistent service, regardless of the team member or the moment.

5-star satisfaction rating

Our training programmes are designed to lastingly elevate your customer experience to 4★ and above standards.

Thank you to Amani Privée for their advice and tools in managing customer satisfaction. Our collaboration allowed my teams and myself to better anticipate potential issues and transform dissatisfaction into satisfaction and loyalty. I highly recommend their expertise.

Jerdovic A.

AMS DÉCORS

Working with Amani was a real turning point for our organization. As music professionals, we were very focused on the artistic side and much less on the customer experience. Thanks to her support, we were able to structure a real customer service, train our teams and above all improve the relationship with our audience and partners. Her approach is clear, concrete and adapted to our world. Today, we are more responsive, more professional and more consistent in our communication. I highly recommend her expertise to all players in the music industry who want to professionalize their customer relations.

Diamond Gospel

Each programme is personalised according to your needs and context.

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Consulting with International Reach

Europe, Africa & UAE

Present in Europe and Africa, we support our clients from France, Senegal and Congo-Brazzaville.

We work with deep knowledge of

Cultural codes

Local expectations

Operational realities

Our approach consists in elevating local talent while integrating service standards capable of meeting the demands of an international clientele.

Who is this programme for?

Hotels, resorts and guesthouses
Restaurants and premium event venues
Local concierge services
High-end service brands
Entrepreneurs and project holders

If you wish to structure, professionalise or elevate your service quality, this programme is for you.

Let's discuss your project

Frequently Asked Questions About Our Customer Experience Consulting

What does customer experience consulting include?

Three programmes: service quality audit, team training and upskilling, and service standards creation. They can be combined according to your needs.

Who is this consulting for?

Service establishments and brands, particularly hospitality and premium service professionals, who want to structure their service and deliver an experience that meets the expectations of a demanding clientele.

What does the service quality audit involve?

A comprehensive diagnosis: customer journey analysis, on-site or remote observation, assessment of existing practices, followed by concrete and actionable recommendations.

How does the training work?

It is tailored to local teams and field realities, in person, remote or hybrid. It covers reception, customer relations, managing demanding clients and service consistency, among other topics.

Do you work internationally?

Yes, Amani Privée supports professionals wherever they operate, with local and international clientele alike.

How do I request an audit?

Contact us through the form on the site, describing your establishment and your goals. We then propose a tailored programme.